Refund Policy


A refund is the actual reimbursement of the cost of a Product to a Customer regardless of the basis for the reimbursement ("Refund"). DuxTeam accomplishes the Refund by reversing the amount previously charged to the Customer's Card or account at the Card issuing bank and the appropriate amount is credited to the appropriate Card or account at the Card issuing bank of Customer.

DuxTeam will only issue a Refund to the original funding source. For example, an order funded via Credit Card will be issued a Refund to the account for the Card that was used to fund the order. An order funded via PayPal will be issued a Refund to the original PayPal account. If the PayPal account is closed, the Customer should be referred to DuxTeam for assistance.

DuxTeam may issue a Refund without the prior knowledge or consent of Supplier in any case DuxTeam deems it appropriate. DuxTeam will promptly notify Supplier of any Refund and provide Supplier with information regarding the basis for DuxTeam's determination to issue the Refund.


Parties shall resolve their disputes in accordance with this Section.

Parties, to the extent permitted by law, knowingly, voluntarily, and intentionally waive their right to a trial by jury in any action or other legal proceeding arising out of or relating to this Agreement. This waiver applies to any action or legal proceeding, whether sounding in contract, tort, or otherwise.

Parties may elect to resolve a dispute or claim using binding, non-appearance-based arbitration. This arbitration option does not apply to:

  • Claims exceeding $10,000
  • Disputes relating to injunctive relief or other equitable relief
  • Claims relating to DuxTeam’s intellectual property

Parties shall arbitrate these claims through a reputable alternative dispute resolution provider agreed upon by the parties. The parties and the alternative dispute resolution provider shall conduct the arbitration:

  • By phone, online, or by written submissions elected by the parties
  • Without the need for personal appearance by either party
  • Without the need for the appearance of witnesses unless otherwise agreed in writing by both parties

Furthermore, the judgment on the award rendered by the arbitrator may be entered in a court of competent jurisdiction.

Parties shall resolve their disputes using only the options available under this Dispute Resolution Section. All claims or suits filed contrary to this Dispute Resolution Section are improperly filed and a breach of this Agreement. DuxTeam may recover attorneys’ fees or costs for improperly filed claims.